Returns, Refunds and Other Policies

• We have a 48 hour return policy that starts on the day of delivery or pick-up and excludes any non-cancelable items. All returned items are subject to a minimum 25% restocking fee and $99 trip charge if the returned item must be picked up by an Elite Appliances and Cabinets delivery truck and returned to our warehouse. All original delivery and haul-away fees will not be refunded. You will not be issued a refund until the product is returned to our warehouse and inspected.
• We have a 48 hour exchange policy that starts on the day of delivery or pick-up. The item you are exchanging will not be charged a restocking fee but a $99 trip charge will be required if we are delivering the new item and/or bringing back the returned item. All original delivery and haul-away fees will not be refunded. You will be responsible for placing a new order and paying in full, then once the original order is returned to our warehouse and inspected you will be refunded the full product cost plus taxes.
• If you are truly unhappy with your recent purchase and the appliance is installed already, we may authorize a one-time exchange.

• We provide standard installation for a fee and only in favorable conditions. Our crews connect appliances. Our installation price does not include remodeling or modifying your existing space for the appliance to fit, moving existing hook-ups, or installing new hook-ups required for the purchased appliance to function.
• When you purchase an appliance with installation, your site needs to be ready on the first attempt with your appliance up and running and properly installed in the manufacturer’s intended way before our crew departures. Any return trips will be assessed a $99 trip charge for each visit and any other costs associated.
• We only install appliances using new cords, vents, and hoses.
• We will not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing, or venting not up to code. We will refuse to touch or connect to any faulty connections if it is visible prior to removing your old appliance and connections.
• We reserve the right to refuse delivery and installation of any product when deemed necessary and out of our scope of work.
• We require at least a 24-hour notice for rescheduling your delivery. Your order is pulled and staged in our warehouse a day prior to your delivery date. The less moving around of your appliances, the less opportunity for damage to occur. If you reschedule within 24 hours of your delivery date, your appliances will be moved again back into storage at our warehouse. For rescheduling within 24 hours, you will be charged a $99 fee.
• Delivery windows cannot be requested when scheduling your delivery date. Our delivery trucks are automatically routed in the most efficient way by zip code and piece count. If you are not available in your given delivery window, you can reschedule your delivery for a different available day. We will not be able to adjust the time frame.
• By signing the delivery, you are acknowledging you received your product(s) in good condition and everything associated with the delivery and installation has been completed to your satisfaction.
• If the new appliance cannot be tested due to utilities not on, the customer is responsible for testing the appliance and accepts full liability for checking for leaks and defects and any costs associated with property damage.

• If our delivery team damages any of your personal property during the delivery process and is deemed our direct fault, it must be reported to the driver and their superior before the delivery team leaves the property. This will allow us to assess the situation accurately and timely and offer the best course of remedy.
• Exclusions: We will not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing, or venting not up to code. We will refuse to touch or connect to any faulty connections if it is visible prior to removing your old appliance and connections. If our crews cannot properly test the appliance prior to being used and property damage occurs from a defective appliance, we will not be held responsible for any costs of repairs.

• All appliances sold by Elite Appliances and Cabinets are covered by a standard manufacturer warranty (unless otherwise noted). For coverage details and how to file a claim, please refer to the product owner's manual or warranty letter that comes with your product.
• The manufacturer warranty period starts on the day your product is delivered or picked up. It does not start on the date of installation if your product is installed at a later date. We cannot manipulate delivery dates to extend warranty coverage.
• Elite Appliances and Cabinets does not warrant nor manufacture any products. You shall not hold Elite Appliances and Cabinets responsible for any defective products requiring service, products not operating in their intended way, paying out compensation, and any property damage caused by a defective product.
• If the appliance is installed inside your home and experiences issues, the manufacturer requires an in-home service call to diagnose the problem prior to authorizing replacements.

• Our extended protection plans (EPP) are provided through CPS (Consumer Priority Service). Elite Appliances and Cabinets does not offer extended protection plans. Please contact CPS for their full terms and conditions.
• If purchased, your EPP starts on the day of delivery or pick up. The plan will overlap with the standard manufacturer warranty. You will need to contact the manufacturer first for service inside the manufacturer warranty period and then the extended protection plan company if your extended protection plan covers more than the manufacturer warranty. If your appliance is outside of the manufacturer warranty period and still covered under the extended protection plan, you will need to start and file a claim with the extended protection plan. You will not be reimbursed for any repairs not initiated by the extended protection plan.
• Extended protection plans are non-refundable once the product associated with the plan has been delivered.

• For in-store purchases, we accept all major credit cards and debit cards up to $20,000. We offer financing options through Progressive Leasing on qualified purchases. We accept personal and cashier checks and cash. Delivery of items paid for via personal check may have a delay in delivery up to 14 days to allow the check to clear. You must present a valid photo ID at the time of purchase to match your payment method.
• For online purchases, we accept all major credit cards and debit cards, Apple pay up to $20,000.
• In the event of a refund or partial refund, the original transaction processing fee charged to us will not be refunded back to you.
• For orders paid by personal checks, delivery cannot be scheduled or picked up until the check clears the bank and the money has been received into our account.

At the time of sale, we’ll match the current advertised product price of any local competitor. The product must be the exact match, in brand-new condition, and available immediately. We match our competitor’s online prices for in-store purchases.

• We will match our competitors prices with proof of their sale price on an exact model. Competitors MUST have the same item in stock and available for delivery
• Accepted forms of proof are showing the competitor's current website price or providing a current active quote sheet clearly stating the current date, model number, price, condition, and company info with no hand-written information.

We will not match any special financing offers, out-of-stock items, out-of-box items, bundle pricing, items included in bundle offers, discontinued items, loyalty programs, special subscription pricing, competitors that do not offer delivery to your area, Black Friday deals, and pricing only available to select groups like corporate discounts. We will not match installation, delivery, mileage, and haul-away pricing and fees.

• You must contact us for resolution before disputing any charges with your third-party payment method (credit card, debit card, financing companies).
• When placing an order, you are agreeing to our terms and conditions and authorizing the transaction to be processed.

• We have the right to cancel and refund any order for the full purchase amount due to any pricing errors. We rely on third-party data for all pricing and errors can/may occur.